Angel City Massage

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Cancellation Policy

We understand that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, flight delays, car problems, and illness are just a few reasons why one might consider canceling an appointment.

In our desire to be fair to all of our clients and out of consideration for our therapists’ time, we have adopted the following policies:

24 hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment and does not wast our therapist time. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment.

A Late Cancellation is a situation in which a person contacts us less than 24 hours in advance of their scheduled appointment to let us know that they will not be able to make it. When this happens the person is charged a penalty of 50% of the cost of the missed session.

No-Shows

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. They will be charged for their “missed” appointment and future service will be denied until payment is made.

Arriving Late

If you arrive late your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible to pay for the “full” session. Out of respect and consideration to your therapist and other customers, please be on time.